CONSULTANCY SERVICES
Strategic People Consultancy That Joins the Dots Between People, Performance and Growth
Not every business challenge fits neatly into a box. And not every solution belongs in HR. At Pivotal Partnerships, consultancy is about helping you make sense of the people side of your business, whether it’s talent, leadership, team dynamics, or culture. I work with founders, business leaders, and independent HR consultants to join the dots between where you are and where you want to go.
Some projects start with a growth goal. Others with a recruitment challenge, a performance plateau, or a leadership shift. What they have in common is this: people are at the heart of it. You’ll get practical, emotionally intelligent support that blends strategic thinking with real human insight, grounded in experience, not theory. Whether you need a sounding board, a delivery partner, or a full-scale reset, I’ll help you shape and steer the people journey with purpose.
WHAT CONSULTANCY LOOKS LIKE
This work isn’t off-the-shelf. It’s shaped around the challenge. You might be:
Growing fast and need to realign roles, structures or hiring plans
Reviewing your internal talent pipeline or leadership capability
Building out a new business unit and want the right people foundations
Tackling underperformance or disengagement in a key team
Looking to embed emotional intelligence into leadership or culture
Navigating a strategic shift and want to bring your people with you
Some of this falls into recruitment, coaching, facilitation or planning. Most of it spans across all of them. That’s where I come in, bringing cohesion, clarity, and momentum.
CONSULTING ACROSS THE THREE PILLARS
All projects are delivered and shaped through my People, Performance and Growth framework, a structure that helps us work flexibly while staying focused on what matters.
We look at how you attract, engage and retain the right people.
Talent acquisition strategy and role design
Recruitment process improvement (delivered with Pivotal Recruit)
Employer brand and candidate experience insight
Culture audits and values-led hiring advice
Workforce planning and future capability
We explore how to unlock individual and collective performance.
Leadership development and EQ-based coaching (via Pivotal Coaching)
Team reset sessions, diagnostics and behavioural insight
Facilitation of away days, workshops and stakeholder sessions
Feedback cultures and emotionally intelligent communication
Action Learning Sets and peer-led development
We align your people with your vision and scale plans.
Strategic people planning
Succession and leadership pipeline reviews
Change and transition support
Founder or senior team facilitation
Aligning values, behaviours and decision-making as you grow
EMOTIONAL INTELLIGENCE: THE GOLDEN THREAD
What makes this different isn’t just the structure, it’s the depth.
As an accredited practitioner with RocheMartin, I use their Emotional Capital framework to bring insight, clarity and confidence to your people decisions. This includes:
Self-Knowing, Self-Control, Self-Confidence, Self-Reliance (Inner Focus)
Empathy, Straightforwardness, Relationship Skills (Other Focus)
Adaptability, Optimism, Self-Actualisation (Outer Focus)
We can assess and develop these EQ competencies at all levels, from leadership through to entry roles. This helps reduce bias in hiring, develops self-aware leaders, and creates cultures of trust and performance.
LED BY ME, FLEXED BY PIVOTAL PARTNERS
You’ll work directly with me, Tracey Clay, an experienced performance coach, recruiter, and emotionally intelligent consultant with 20+ years’ experience. I bring the thinking, shape the strategy, and do the delivery.
When needed, I call on a small circle of trusted collaborators through Pivotal Partners, my associate network. This gives you the benefit of broader skills without the complexity or overheads.
OUR PARTNERS
Charlotte Sykes Founder of CWR Consultancy
Charlotte has extensive experience delivering dynamic training, coaching and recruitment strategy support to businesses, individuals and to the education sector. She has a wealth of industry knowledge, an extensive network and a reputation for the quality of her approach.
She is an Accredited Coach with the Association for Coaching, a Registered Professional with the Career Development Institute, a MOE certified Coach, a Governor for a large MAT trust school in
Northamptonshire, a delivery partner for the Careers & Enterprise Company and an Industry Partner within schools for the CEC. She is a Level 6 Qualified Careers Coach and REC Qualified Recruiter.
Charlotte specialises in:
Dynamic training, coaching and recruitment strategy
Building and developing teams, in particular team culture in the workplace
Equality, Diversity and Inclusion training to help build communities within organisations.
Ruth Forster Founder of Wagstaff Recruitment & Careers Coaching
Ruth holds a master’s degree in Career Development and Coaching Studies from the University of Warwick and is a registered Career Development Professional with the Career Development Institute.
Ruth specialises in:
Crafting recruitment strategies: She collaborates with companies to advise and implement impactful recruitment practices, facilitating direct recruitment from early years careers to succession planning.
Providing career coaching: Ruth supports individuals navigating career transitions, guiding them through challenges and facilitating positive career shifts, including redundancy and outplacement support.
With a wealth of experience in the engineering, manufacturing, and automation sectors, Ruth has worked extensively in both the UK and USA.
Phillippa Hart Founder of Hart Training & Recruitment
Phillippa incorporated Hart Training and Recruitment in 2001 after a successful career in HR and training, in corporate organisations. Phillippa is a qualified Master NLP Business Practitioner and Business Coach and through Hart Training works with a selection of highly qualified and experienced Associates, to tailor a range of courses and workshops to client company needs.
Phillippa specialises in:
Leadership Development Programmes; supporting individuals to expand their leadership skills, enhance people development, increase retention and maximise potential within their teams, in order to thrive in the challenging business world.
Developing interpersonal and communication skills for recognising and matching the different behaviour styles of team members, and the skills for building rapport, motivating, developing, coaching, and inspiring the people you lead.
Delivery of Highly Effective Interviewing Skills, providing line
START WITH A CONVERSATION
If you’ve got a challenge that doesn’t fit a neat label, but you know it’s about your people, your performance, or your growth, let’s talk.