PIVOTAL COACHING
At Pivotal Coaching every coaching programme, session, and strategy is intentionally crafted to be human-first, EQ-led, and results-driven. We’re here for the leaders who want to shift from reactive to intentional. For the teams who want to go from good to extraordinary. And for the individuals ready to stop second-guessing and start showing up with impact. Emotional intelligence isn’t just a nice-to-have, it’s your game-changer. And we’re here to help you use it.
My Individual Coaching is for leaders, founders, and ambitious professionals ready to think more clearly, lead more confidently, and perform with purpose. Whether you're navigating growth, change, or challenge, these 1:1 sessions give you space to reflect, reset, and move forward, powered by coaching and emotional intelligence.
My Group and Team Coaching Programmes are where more magic can happen, the kind that doesn’t just shift individuals, but transforms collective performance. Whether it’s aligning senior teams, enhancing collaboration, or navigating change, we use the RocheMartin ECR framework to surface emotional strengths and blind spots that make or break team dynamics. Combined with the power of Action Learning Sets, we create a space where teams don’t just talk, they think, challenge, reflect, and act together. It’s structured, facilitated, and emotionally intelligent.
The result? Teams who communicate better, lead with empathy, and deliver with clarity. No fluff, just real conversations that lead to real change.
EQ Sparks is our high-impact, bite-sized coaching series designed to develop emotional intelligence through focused, practical sessions using the RocheMartin ECR , perfect for busy professionals who want immediate insight and lasting change.
Individual Coaching
Lead From Within
Build inner clarity, confidence, and authentic leadership presence
For executives, high potentials, founders, and emerging leaders.
Deep executive coaching using the ECR360
Duration: 6 or 12 months
Includes:
RocheMartin ECR360 Emotional Capital assessment
Monthly 90-minute coaching
Tailored development goals
Strategic reflection and leadership impact
Perform with Purpose
Targeted performance coaching focused on habits, impact, and accountability
For High performers and new managers
Focus: Building leadership identity and EQ
Duration: 6 months
Includes:
RocheMartin ECR Self Report
Monthly coaching
Optional ECR360
Practical leadership development tools
TEAM COACHING (Organisations Only)
EQ : Team Reset
For: Intact teams with shared performance goals
Focus: Building high-performing team climates
Includes::
Workshops
ECR Teams Report
Optional ECR Self or 360
Action Learning Sets
1:1 coaching for each member (optional)
Themes: collaboration, psychological safety, alignment
EQ : Outside In
For: Teams needing to improve influence & relationships
Focus: Navigating stakeholder complexity
Includes::
ECR Teams Report
Stakeholder mapping tools
Influence and communication workshops
Practical stakeholder relationship strategies
GROUP PROGRAMMES (Open or In-House)
The EQ Launchpad
For: New and emerging leaders
Focus: Building a solid EQ leadership foundation
Includes:
RocheMartin ECR Self Report
Group coaching sessions
Action Learning Sets
Reflective practices
Peer accountability
The Fluid Leader
For: Mid–senior leaders in transition or growth
Focus: Flexibility, adaptability, influence
Includes:
ECR360
Monthly Action Learning Sets
Peer reflection and challenge
Themes: presence, self-awareness, navigating ambiguity
BITE-SIZE COACHING
EQ Sparks
For: Any level—individuals or internal teams
Format: 12 x 60-minute sessions
Delivery: Quarterly open programme or tailored for organisations
Focus: Each session tackles a core Emotional Capital competency
Examples:
Optimism under pressure
Empathy in leadership
Straightforwardness in tricky conversations
Confidence without bravado
COACH TRAINING
Pivotal Coaching Foundations
For: Managers, internal coaches, first-time coaches
Courses:
Pivotal Intro to Coaching
In-house or Open
1–2 day GROW-based course
Practical coaching essential
virtual or onsite
Pivotal Coaching Fundamentals
in-house or Open
6-week course
Peer practice
virtual or onsite
Focus on building coaching culture in organisations with emotional intelligence
Emotional Intelligence Coaching for Recruitment
With over two decades in the recruitment industry, I’ve seen first-hand how high performance isn’t just about KPIs, it’s about mindset, confidence, and emotional agility. The Pivotal Recruit Coaching Suite blends that lived experience with powerful emotional intelligence coaching to develop capable, credible, and commercially aware recruiters. For all levels, agency and internal talent teams,, from delivery consultants to talent partners, 360 recruiters to team leads, managers, leaders and founders, these programmes support the roles that hold it all together, helping them build influence, resilience, and impact where it really counts.
The recruitment industry has shifted. With AI, automation, and tech doing more of the sourcing, screening, and scheduling, what sets great recruiters apart now is their ability to connect, influence, and adapt. Emotional Intelligence and coaching are no longer ‘nice to haves’, they’re essential skills for building trusted relationships, navigating complex hiring environments, and staying resilient in fast-paced, high-pressure roles. EQ is the new edge, and it’s how recruiters stay human in an increasingly automated world.
What's it's purpose?:
To elevate recruiters into confident, emotionally intelligent, high-performing professionals
Who's it for?
360 recruiters, delivery consultants, resourcers, talent partners, managers, and leaders
What's availabile?
Individual, Team or Group coaching, workshops, bitesize sessions,
What's included :
EQ ECR Tools, performance coaching, reflective practice, stakeholder mapping, recruiter effectiveness models. A practical, energetic, results-oriented with a coaching, emotionally intelligent and human lens
Recruitment Edge (Individual)
Coaching-led performance accelerator for recruiters at any level. Great for onboarding, refresh, or performance uplift
ECR Self or 360Sharpen your recruiter mindset
Build resilience, influence, and credibility
Reflect on how you show up in front of candidates, clients, and hiring managers
Recruitment Dynamics (Team)
Understand what makes you (and your team) tick
Recruiter behaviour profiling and performance styles
Use RocheMartin EQ ECR Teams Report to understand strengths, blind spots, and gaps
Can be run 1:1 or team-based (great for developing high-performing delivery or BD teams)
Recruitment Roundtable
Facilitated reflective space for learning, insight, and practice
Group coaching-style format
Weekly or monthly sessions
Think: action learning meets recruiter therapy, with goals, insight, and impact
Particularly powerful for senior recruiters, leads, or internal TA leaders
Recruitment Sparks
Bite-sized EQ and mindset sessions tailored for recruitment
60–90 min sessions on:
Resilience under pressure
Influencing hiring managers
Feedback that lands
Performance check-ins that don’t feel like box-ticking
Candidate experience with EQ
Book as a series or stand-alone tasters.
These programmes can be layered into:
Induction or onboarding frameworks;
Performance or leadership development plans
Recruitment team away days
Internal L&D for TA teams
They’re flexible, modular, and backed by coaching, EQ, and real-world recruitment knowledge and experience.
OUTPLACEMENT SERVICES Group Or Individual Coaching For Organisations in Transition
Our bespoke programs are built around your needs as an organisation and support your employees putting your people firmly at the top of the Agenda.
Are you a leader looking for that sounding board and trusted safe space to unpack, give yourself the essential protected time and space to think and develop your own leadership skills.
Perhaps you want to provide a level of support and enhance your employees’ personal career development or performance. You may be looking for a programme to support new managers as they transition into their new role and responsibility or perhaps you are restructuring or sadly conducting a redundancy event and are looking for an appropriate Outplacement service to support your employees through this difficult and unsettling time.
Pivotal's coaching can include personal one-to-one sessions, group workshops, or a combination of the two.
To find out how Pivotal Coaching can support your organisation and for a completly confidentioal discussion, schedule an initial call on my calendar below, drop me a line.
YOUR COACH - TRACEY CLAY
Tracey found her niche in recruitment in 2003 following a relocation and career transition of her own, subsequently founding Pivotal Recruit in 2019 which became Pivotal Partnerships in 2024 to reflect what the business is now.
As a qualified professional recruiter, ILM, CfPAC & MOE certified & qualified Executive coach, RocheMartin accredited practictioner in Emotional Intelligence ECR, ECR360 assessments , a certified Facilitator in Action Learning Sets and as a member of the Career Development Institute and The Association for Coaching, Tracey supports individuals and organisations with a whole portfolio of solutions delivering 1:1 , group and team coaching , Leadership Development programmes through Emotional Intelligence and training workshops delivered virtually or onsite.
What People are Saying
I first started to speak with Tracey not long after my role was made redundant and I was feeling lost and with very low confidence. Tracey created a space and the conditions for me to build my confidence back up, whilst giving me some technical pointers around my job search, especially in the use of LinkedIn. This was done by building such a strong relationship through skilled coaching and creating a human connection. The best thing that Tracey gave me though was the ability to take credit for my actions and achievements so that my improved confidence is a permanent feature. Working with Tracey has allowed me to refine my purpose and I’m now really excited to see what the future holds. It feels like such a transformation from our first conversation! I’m so grateful to Tracey and know that we will remain in contact into the future!
KS - HR Professional
Working with Tracey over a number of years has been one of those rare ‘life changing’experiences. When I started coaching with her, my confidence was at an all time lowhaving spent years in a highly toxic workplace. I felt stuck, burnt out, unsure of any value I had left and completely disconnected from the things that once inspired andmotivated me.With warmth and humour, Tracey helped me rebuild my self belief, both personally andprofessionally. Through her intuitive questioning and cheerleader encouragement, I was able to shift from persistent disruptive behaviours to become a pragmatic leaderconfident to make bold decisions.What sets Tracey apart is her natural ability to uncover those ‘aha’ moments that change everything. She is a brilliant coach who always made me feel heard, supportedand courageous enough to move forward with clear purpose.
JP - HR Professional
Tracey is an exceptional coach. Her ability to listen without judgment, ask insightful questions, and challenge constructively has consistently enabled me to unlock new perspectives and solutions. She brings a wealth of experience and authenticity to her practice, and I always leave our sessions feeling energised, supported and focused
JB - Recruitment Manager